Everything you want to know about Xentra

Where you set arrival and departure times, what happens to existing bookings when you change them, and which times apply as long as nothing is saved.

Where you get the Client ID and Client Secret for igloohome, which scopes are required, and what helps if the device list is empty or the connection has expired.

Connect Ring, what to do with “connected, but no devices”, ring before opening, renew the token and switch to another Ring account.

The page for opening doors quickly in the app and for team members: who sees it, opening and sharing, and why it can be empty.

Connect SwitchBot Lock and Bot with token and secret key, switch on the cloud service and what the guest sees in the access link.

Connect Tedee with a personal access key, why the bridge is required, door code per booking on the keypad and what helps when the PIN list is full.

Connect TTLock with the login details of the TTLock app, door code per booking on every door of the unit, what to do in case of a code conflict.

Which locks Xentra supports, how you connect providers and assign devices, what the six tabs of Access Control do, and what reaches the guest.

Fixed QR codes per unit for check-in, guest page, access, and WiFi that always lead to the current guest, with last name and arrival date prompt.

How to connect your LivionKey key cabinet: Xentra creates a PIN per booking for the compartment with the room key.

With a masunt key safe, Xentra releases the room key per booking: Each booking gets its own PIN for the compartment, i…

Which ID details the check-in asks for, why only from foreign guests, what is stored with Stripe Identity and how you collect an ID photo.

In three steps to AVS Direkt: Check municipality and request activation, upload the PDF from the tourism office, and assign the properties to your units.

How you set up AVS Direkt and use the guest registration form, tourist tax, and digital guest card, plus help with "Category invalid" and "Rate not found".

How the guest specifies adults, children, babies, and dogs in the online check-in and what applies when the number of guests differs from the booking.

Set up Feratel, guest card data sharing, schedule, how the guest pays the tourist tax, and how the guest cards reach the guest.

How your municipality activates the Xentra interface at Feratel, with Company Code and email template, and which two numbers you need per unit afterwards.

Show a section of the guest guide only for some units, such as a key box, parking space, or Wi-Fi per apartment in a house with several units.

Offer extra services in the guest guide, show “Your Purchases” and allow online payment or invoice payment.

Show sections of your guest page only from check-in, after completed check-in, or hide them after check-out, even hours or days beforehand.

How you generate the monthly overnight statistics for your municipality in Austria (Statistik Austria, Graz CSV, Vienna VIETour) from your online check-ins.

Why the pricing type is not in the product catalog, where you actually set it, and which default quietly applies otherwise.

Connect Tramino with API key and business address: Guest registration form and tourist tax from online check-in and guest cards via placeholder.

Commission on upsells, online payment or payment by invoice per template, Stripe fees and why you need a fully set up Stripe account.

What online check-in is, where you set it up, what the guest fills out, how they pay, and which template they get.

What a booking's Online check-in tab shows and how to complete check-ins, mark them as external, correct guest data or reset them.

The Report tab: completion rate, payments, split by property and portal, guest registration status and booking list.

All settings of your check-in template: Mandatory information per guest, ID number, number of guests, custom fields, uploads, time windows, and redirect.

AVS Direkt, Feratel, Tramino, WinTOP, or Chekin: which guest registration connection is right for you, where you set it up, and who is responsible for what.

Connect WinTOP/OMS (Reif Systemtechnik): Location ID, HausUniqueId, test and production system, tourist tax mode, and guest registration form PDF.

Create guest guide, assign units, sections, languages, products and payment toggles, send link to guest.

Header image and colours, gallery, map, Contact Footer with Guest-Facing Contact Details, and the preview card in WhatsApp and iMessage.

Services that require approval: set them up, approve or decline a request, automatic payment link and Open again.

Create products, offer them in the online check-in and on the guest page, gear settings, products per unit, and when a product appears on the invoice.

All booked add-ons of your bookings in one list: filters by period, service and status, totals per service and Excel export.

Guest registration through Chekin for countries without a direct connection, like Italy, Spain and Portugal. In Germany you do not need Chekin.

Edit your guest guide with your own AI assistant like Claude via MCP: create sections, revise texts, adjust colors.

Let the AI write your guest guide from a few keywords, with tips from the surrounding area of your units.

View the check-in safely with the preview, run a real test with your own test booking, and remove a test again with Reset or Delete.

Where uploaded IDs, PDFs and the guest's signature are stored and how to download them.

Guests tap "I have checked out" in the guest guide. Where you and your cleaning team see this and how the check-out link is sent by message.

Ask for mobile phone number, arrival time, or requests in the guest guide. This is how you set up questions, and where the answers end up.

Guests save the guest guide to their home screen, use it without internet or print it. What applies and what is not printed.

Which building blocks exist in the guest guide, from check-in and Wi-Fi to FAQ and emergency to weather and recommendations, and how you fill them in.

What guests complete before arrival, confirming mobile number and email, and how you set up the card at the top of the guest guide.

How many guests open your guest guide, what they read, what they search for, and what they do not find. Here is how you read the statistics.

How long messages about your bookings stay stored, and what is excluded.

How to copy an existing automation with all settings. The copy starts paused so that no guest receives a message twice.

Which conditions an automation can check, such as check-in, payment, or deposit, and when it sends using the three time modes.

Copy to yourself, note about a returning guest and cancellation info to the cleaning team: automations with a fixed recipient instead of the guest.

With "Don't send while a conversation is going on", no automation cuts into a chat. When it applies and where you see skipped messages.

The "Also send if the send time has already passed" toggle: what gets caught up on and why last-minute bookings receive multiple emails.

Cancel or change the text of a single scheduled message for one booking, without touching the automation.

Connect an Instagram Business account, where messages land, and why you can only reply within 24 hours.

Mute the AI bot for a single booking or guest without switching it off for the whole account.

Global instructions, FAQs, what the bot is allowed to access, check-in times, and how the bot adopts your FAQs into its answers.

All placeholders for message templates, automations, and guest pages at a glance, by category as in the placeholder menu.

Who pays for WhatsApp messages (Meta directly, not Xentra), why there is no WhatsApp credit and how AI credits differ from it.

How to add links like check-in, door opening or guest guide as a button in a Meta template and see in the history what reached the guest.

Where the inbox is, the channel menu, messages without a booking, forwarding and AI help when writing, with links to the bot, templates and automations.

Guest contacts: automatic creation, search and filters, repeat guests and VIP, contact details with bookings and messages, merging, and company data.

Filter guests with newsletter consent, export the list as a CSV file, for example for Brevo, and revoke consent on the contact.

AI Assistant, automatic responses, Guest page generator, and more.

Consent, reply mode, properties, knowledge, autonomy, style with waiting time, channels and AI disclosure of the Messaging Bot.

When the Messaging Bot answers WhatsApp inquiries without a booking and how it quotes prices and availability like your booking page.

Status, inbox and outbox, filters by property, portal and channel, follow-ups and overview: how to keep your inbox under control.

How guest messages are translated into your language and your replies into the guest's language, where you set this and what it costs.

Create Meta templates in the template editor, copy from Xentra templates, variables, example values, submitting, rejection, and English version.

Personal AI Assistant for questions, setup analysis, and data evaluation.

Booking.com blocks links or guest emails? How to allow your domain and your Xentra sender address in the extranet under security settings.

Collect, analyse and reply to reviews from Airbnb, Booking.com and Expedia, via Channex (full) or Beds24 (read only). Other PMS do not deliver any.

Xentra reviews your Airbnb guests automatically 48 hours after departure, with your own texts. One switch in the settings is enough.

Show real Airbnb/Booking.com reviews on your own website with one line of code.

How an automation is structured: all triggers, all conditions and the three time modes.

Ready-made recipes: Check-in reminder and arrival info, last-minute, one night, late check-out, thank you & review.

Use custom fields such as key box code or directions in templates: syntax, multi-line values, one value per language and several rooms.

Create templates, limit them to properties, write subject and text with placeholders, live preview, AI, duplicating and WhatsApp templates.

Name the services booked with {{booked_services}} and offer those still bookable with {{available_services}}, including preview and limits.

Which placeholder is the right one for check-in time, access time, door code, guest cards, invoice link, and imported links from other systems.

Recipient, channel and fallback, template and properties, the filters under "For which bookings?" and catching up on missed send times.

The trigger “When an extra service is booked”: only for certain services, damage waiver, triggering again, and messages to fixed addresses in the message history.

WhatsApp via Xentra with "Connect with Facebook", share account from your own Meta app, status on the WhatsApp card, and the developer route directly via Meta.

Email add-on: custom domain (DNS) or "in your name" with Gmail/GMX, plus the forwarding that makes replies visible in Xentra.

Assign conversations to a team member, control who can see which conversations at all, and see live who is working on what.

The bot sorts incoming messages into categories, you set how urgent each category is, and the list is sorted accordingly.

Why you write to guests by email for Agoda and Feratel bookings via the channel manager and what happens to your automations.

Determine which channel an automation goes out through, what steps in if it does not deliver, and when WhatsApp is sent additionally.

How many images work per channel, why PDFs cannot be attached, and how images still reach the guest automatically.

## Company bookings and salutation: placeholders for company and greeting If you book for companies, often only the company name is listed as the guest, such as “St…

Write Xentra values like check-in link, check-in status or door code into a field of your PMS via PMS field rules and use them as placeholders there.

Create a template in several languages, have it translated automatically, and set what a guest who speaks another language receives.

Which placeholders work specifically in the guest guide: invoice password, guest card link, house rules, check-out link, door codes, and Wi-Fi.

How to create a block and get rid of it again, why some come back on their own, and how buffer nights and owner use work.

Which parameters the booking page accepts in the URL to pre-fill unit, date range and number of guests.

Where the booking tool gets the maximum guest count, check-in and check-out time and minimum stay from, and why it does not include the tourist tax in the price.

How to record a non-binding offer as a request without blocking the days, what happens when you create it and how to confirm or decline it later.

Book a guest or a group into multiple units at once: one booking, one message, one invoice, and one check-in.

Fixed arrival and departure days like "arrival on Saturdays only": who sets them, that they apply all year and what happens to a rule from PriceLabs.

Why a multi-room booking only receives one check-in link, one message, and one invoice, and what that means for Placeholders like codes.

How Xentra creates a joint invoice for a multi-room booking and what applies if part of it has already been invoiced.

Where you set minimum nights, why the rule applies to a date range, and how you automatically block nights before arrival or after departure.

Transfer text, pages, and photos from your existing website into a new Xentra website: enter address, select, create.

Create a website from your data, website check, publish, custom address, Google, and how the page looks to guests.

Why Xentra warns about a same-day turnover, when you get the “Time overlap” notification, how to set it up and what you can do.

Why a booking for a room category was not assigned to any room and how you solve it with "Choose a room" or "Assign anyway".

Automatic markups and discounts for weekends, seasons, last minute, early bird and length of stay, and what of it goes to the portals.

Set cleaning fee, guests, extra guest fee, dogs and arrival and departure days per unit, where each value goes and how to copy it to others.

An overview of the pricing page: maintaining prices for periods and individual days, closing days, reading the price graph, and when prices arrive at portals.

Additional rates such as "Non-refundable" or "Early Bird" for your booking tool and your own bookings, and the difference to dynamic rules.

Edit individual nights in the price calendar, select multiple nights and units at once, close them, and edit on mobile.

Where you create the iCal export URL per unit, what is in the feed, and why portals fetch it with a delay.

Timeline, scrolling, colours and bar preview, View menu, monthly view of a unit, overlaps and booking conflicts.

What colors, arrows, dashed gaps, the small clock, and the green check mark on the booking bars in the calendar mean.

The booking page, how you change check-in and check-out, apartment, status and channel, and the difference between notes, internal notes and cleaning notes.

What happens when cancelling, why you cancel channel and PMS bookings there, how you enter a retained amount, and how to undo a cancellation.

Filter bookings (period by arrival or departure, paid, invoice, source, cancellation date), columns such as Booked and Cancelled on, export as Excel or CSV.

Why a manually created booking has no booking number and how you enter one yourself.

Channel logos in the booking bars and strong channel colours that are easy to distinguish even with red-green colour blindness. Here is how you turn them on.

The fields in the New booking window, what is included in the suggested price, the warning when a unit is occupied, and how you choose Arrival and Departure.

What the outage notice above the app means, what the status page shows and what you can do while a portal is not delivering.

Show public holidays, school holidays, your own notes and subscribed calendars as a bar above your occupancy calendar, via iCal or an ICS file.

Set up and activate the booking tool, payment methods, direct link and embedding, global defaults, as well as where guest count, times, and minimum stay come from.

Switch on the multi-unit cart, combination suggestions for large groups, and what becomes of it in Xentra.

How you see colors, header, layout and texts of your booking tool in a live preview before saving.

Create more booking tools, manage their settings together, set the name at the top of the booking page and delete a booking tool.

Which widgets the dashboard has, how you customize and save it, and what the Command Center shows live.

Add-on Custom URL: guest links under your domain, CNAME with asterisk, Additional domains, price and requirements.

How you process Airbnb requests and booking requests: pre-approve, send a special offer, confirm, or decline.

Turn on the On request payment method and set up an automatic confirmation email with bank details.

Unit grouping per booking tool, show accommodations directly, and which details (bedrooms, beds, price per night) the cards show.

Website from the builder under www.deine-domain.de: A record, CNAME for www, root domain, and typical errors.

Which preview card guests see when you share a Xentra link or your website, and why old links show the old card.

Show a property's location as a map on your own website, with ready-made code from the booking tool.

Edit pages and blocks, Appearance, Media library, Booking and availability, Imprint, Privacy, Terms, Cancellation policy, House rules, and contact form.

Create pages like Environment or Food & drink using templates: AI searches for real places near your accommodations and shows them on a map.

Show free and booked dates on your own website, via script (JS widget) or direct link.

Store an IBAN so guests can book directly via bank transfer, and specify the payment reference they see.

The Action needed tab shows you what is currently stuck, such as unsent messages, disconnected connections, or locks, and why it is sometimes missing.

Set a time per unit from which short-notice bookings are closed, together with min. lead time, including the Airbnb exception.

Set up surcharges per channel, copy them to multiple apartments, and check what arrives. Plus the difference to commissions in Financial Import.

How you set the price markup for Travanto, for all properties or individually, and what Travanto gets from you via the API.

Send your guest an offer with a fixed price and validity. They book via a link with one click, and the booking is created automatically.

How an offer shows the included VAT per tax rate and how it calculates extras from your product catalogue by nights, guests, and dogs.

Decide whether Xentra sends an invoice or proforma right away when an offer is accepted by bank transfer, for example for companies that only pay against an invoice.

How to send an offer in your guest's language, set the occupancy and give each unit its own date range.

New booking tools and websites start in the color of your logo or in petrol. Here is how you change the primary color under Appearance.

With the cart in hotel mode of your booking tool, guests book the same room category multiple times, for example two double rooms.

If you have a hotel with room categories, your booking tool shows each category as one card, for example "Double room, 3 rooms left".

How inquiries from Monteurzimmer.de arrive as open inquiries in Xentra, how you reply, confirm, or decline, and what settings you can adjust.

Create, edit and evaluate discount codes for direct bookings: discount type, applies to, validity, units and which bookings used a code.

Choose your booking tool's font and see which font the embedded search box uses on your website, without loading Google Fonts.

What the Xentra booking number, guest number and customer number mean, how they are built and which bookings have no number.

Your guests add extras like breakfast, early check-in or parking right in the booking tool. How to turn it on and choose the products.

When your booking page calendar greys out a night and what guests see when their property is taken, including "Show other properties".

What can still be changed on a final invoice, how the payment link reaches the guest, and how to cancel or create a partial credit note.

Send all owner statements of a month at once, download them as a ZIP, pay out by SEPA batch transfer and approve expenses.

Upload and extract receipts, detect duplicates, and export them for your tax advisor as a DATEV file, Excel, or CSV.

How to refund your guest's payment in full or in part: the "Refunds" card in the booking, single items and free partial amounts.

Which items on the guest invoice count as paid, per booking channel, after payment in check-in, with down payment and payment link.

Logo, header and footer, payment status per channel, bank details with QR code, password protection for the invoice link, and export as PDF, ZIP, or Excel.

What calculated portal documents are, where you generate them, and why you do not record them additionally.

The two switches for creation and sending, delivery channel, sending manually, delivery status, and who is listed on the invoice.

Set up a separate bank account for individual properties or groups to appear on their invoices, keeping the same company and invoice numbers.

Number format and prefixes, what can be changed on the default sender, and additional invoice series for multiple companies or VAT IDs.

Send every guest invoice to your accountant as a PDF automatically, also to several addresses, and spot when a copy did not arrive.

Guests get their invoice themselves via a link, with timing, fallback invoice, and sending.

Create an invoice on the booking: Buyer details, line items, payment status, draft, live invoice, follow-up invoice, and payment term.

Incoming and guest invoices at a glance: list, filters, menu, export, DATEV, and where to find the settings.

Deposit, damage waiver, or insurance: protection modes at a glance and where you set them for all or individual units.

When the security deposit is authorized on the card, how you capture it, partially or fully release it, and how automatic release works.

The damage waiver is a non-refundable protection fee instead of or next to the deposit. How to set the fee, coverage, terms and VAT.

What the rental KPIs, financial analysis and financing show, how you filter, costs and operating result, owned/rented/managed, tourist tax and exports.

Where you see all guest payments, how the Xentra fee is retained, and what is included in the Excel export.

Collect an amount without an invoice using a Stripe payment link on the booking.

Manage your Xentra subscription: Pro plan per unit, Add-ons, prices and costs, coupon code, payment method, invoices, and cancellation.

Calculation mode on Rental KPIs: revenue base, period allocation, what does not count, retained cancellation amounts, sorting, and currency.

On which payments Xentra keeps a platform fee, where you find the current rate and how the monthly invoice documents the fee.

Report damage for an insured booking in the Insurance Claims tab, what you enter and what the statuses Submitted, In review, Approved and Paid mean.

How long the trial period runs, that choosing a plan early costs no trial days, what happens after it ends and how to have your Xentra account deleted.

Set up commission model, portal commission, cleaning fee, add-ons, and expenses for your owner settlement.

Where you set the VAT for accommodation, cleaning, and extra products, what applies without an entry, and what happens when changing a line item.

Which currency your guests pay in, how to switch it, what happens to existing bookings and what you need to adjust afterwards.

Guest invoices as documents to Lexware Office: API key, categories, start date, due date, and posting with one click.

How guest payments reach you via Stripe Connect, payout schedule, receipt per payout, Excel export, name on the bank statement, and SEPA.

For properties in Austria: Export invoices and payments via Xentra as a BMD file for your tax adviser (beta).

Which e-invoice formats Xentra creates, where you choose the format, and what applies to Italy (FatturaPA, SdI) and Spain (FacturaE).

Received money for an owner outside Xentra, like a company rental? How to enter the income directly in the owner statement.

Who owns tourist tax, products, and extras from offers in the owner settlement and who bears Xentra's transaction fee.

Fixed deposit for long stays and companies: request by bank transfer, mark as received, and settle with deductions after departure.

How to record recurring costs per unit without a receipt, such as cleaning paid in cash, subscriptions or fees, and how they show up in the export.

How you set up, prepare, and send payment reminders, 1st reminders, and final reminders for open guest invoices.

Connect a second Stripe account, for example for private apartments, and assign each unit its account so guests can continue booking them.

For long stays, issue a partial invoice every month and a final invoice at the end, automatically or manually (Beta).

How you connect Stripe for online payments, what Setup incomplete, Active, and Restricted mean, and what does not work without a completed account.

For direct bookings, Payment status shows what is outstanding. Here is how you record payments by bank transfer or cash and plan a deposit.

Apply a tourist tax or city tax calculated by Xentra only to units in locations that charge it.

Which tourist tax notice guests see in the booking tool and how to replace it with your own text.

One travel period per booking at check-in, and how you then correct deviating stays per person on the booking.

Overview: who calculates the tourist tax, how the guest pays it in the online check-in, what you need for it and where you set everything up.

Age groups with factor or fixed amount, categories you select yourself, price tiers, seasonal prices and a new rate from a cut-off date.

Exemptions with proof upload, excluding portals that collect the tourist tax themselves, and waiving the tourist tax for an individual guest.

Charge only a share of the tourist tax from a certain night on, for example the Ecotasa in the Balearic Islands: 50 % from the 9th night.

Which tourist tax amount ends up on your guest invoice: Source, channel or check-in amount, the Booking.com toggle, VAT, and the notice "Check tourist tax".

Step by step to setting up tourist tax: Assign units, select fixed amount, percentage, or tiered rate, mandatory status in check-in, VAT, and custom service fee.

Set your own surcharge on the tourist tax: Percentage of the tourist tax, fixed amount, or percentage of the booking price, with label and VAT.

Import title, description, photos, and amenities of your Airbnb listings via the Channel Manager, what a co-host needs, and how to pull in updated photos.

Why you set mobile rates, weekly and monthly discounts, and promotions directly on Airbnb, and which extra guest fee Xentra sends to Airbnb.

Step by step connect Booking.com and Expedia: allow Channex in the extranet, test Hotel ID, map rooms, go live, pause, and disconnect.

How Xentra sends a separate price for each guest count to a Booking.com hotel with "Price per guest count" (OBP) and what settings you configure for it.

Which pricing model Booking.com uses for your hotel, what it means for your prices, and why you turn off single use for "One price per room".

How you connect iLoca Hotel with the API key, enter the real-time webhook in iLoca, and what applies to messages and custom fields.

How to connect Lodgify with the API key, map properties, and what arrives afterwards: real-time bookings, messages, and door code.

How to bring listings from other Airbnb accounts into your Xentra when you manage them, why co-host is not enough, and how to disconnect an account again.

How to connect multiple apartments as separate rooms under one Booking.com hotel ID, when you need categories, and how to merge two hotel IDs.

Which data the Smoobu import takes over, what you set up anew in Xentra, and how you collect open remaining payments from imported bookings.

With a Channex connection, your overnight prices come from Xentra, plus portal surcharges. The cleaning fee is not sent.

Which PMSs you can connect to Xentra, what each integration can do (bookings, webhooks, writeback, messages), and how to import properties.

After a request or a bank transfer booking, lead the guest back to you with “Back to website” and inform your website about the completion.

How Xentra sends bookings from the calendar, booking tool and Data API to Smoobu, Guesty, Hostaway, Lodgify or Beds24, and where you turn it on.

How to disconnect a channel or unit from Channex, map Booking.com rooms, and choose the right minimum stay type.

How to connect Guesty with client ID and client secret, map listings and send bookings from Xentra back to Guesty.

How to connect Hostaway with account ID and API secret, map listings and rooms and send bookings back to Hostaway.

What you need to cancel Smoobu or another PMS, in which order, and what the import brings along and what it does not.

Connect Beds24 as your PMS: invite code or token, room assignment, message history, reviews and what Beds24 does not deliver.

Derived Booking.com rates (monthly, weekly, mobile) adopt your price, but not your minimum stay, and guests book short stays at the discount price.

How you connect Agoda using the hotel ID from Agoda YCS via the Xentra Channel Manager, step by step.

What iCal, the channel manager in Xentra, and a standalone PMS each provide, what each PMS can do, and PriceLabs without a PMS.

The Xentra Channel Manager (Channex) is included in the Pro Plan, without a separate Channex account; this is how you connect it and what changes afterwards.

What you find in the Marketplace under Integrations: guest registration, communication, locks, pricing, accounting, sensors, and storage.

How to connect StayControl (noise and smoke sensors) and StayAssist from MasterMind · Tech to Xentra via API key.

## After the Airbnb import: Use prices and sync After importing Airbnb listings as a unit, Xentra shows you under…

Connect PriceLabs via add-ons, select units, what happens next with prices, rules, and rates, mirror units, and what PriceLabs costs.

The number of bedrooms sets the comparison group in PriceLabs, and if it is wrong, all price suggestions are wrong. Where you set it.

How to switch Smoobu to the new API key with secret, fix "API key invalid", and enter the Xentra webhook in Smoobu.

Which permissions an API key can get, what happens without a permission, how long it is valid for, and how you rotate or renew it.

How to recognize blocks in the data API (kind), filter, create and remove them, where they are passed on, and why Pending is not suitable for this.

Read and write daily prices and minimum stay through /api/v1/rates, the rules around PriceLabs and fetching the availability calendar for your website.

Where you create API keys, who is allowed to do so, how permissions and validity work, where you find unit IDs, and where the documentation is located.

Set up webhooks in Xentra: all events, field groups, HMAC signature, trial, logs, resending, automatic deactivation, and bot handovers to Slack.

How to connect an AI assistant like Claude or ChatGPT to your Xentra account, what it can read and change, and how to disconnect it.

Create and modify direct bookings via the Data API: available fields, why some are null, check-in and guest guide links, and PMS forwarding.

Read and send guest messages via the API: Subscription, write permission, no placeholders, 10 per minute, and the webhook for new messages.

How many requests an API key may make, why it responds with 403 or 429, and how you stay in sync without constant polling.

What the email about a new API key contains and how you immediately lock a key you do not recognize via the link.

Add add-ons such as EV charging, minibar, or parking to a booking via the Xentra API or MCP and issue the invoice for the stay.

How your team records working hours, how you enter and correct times retroactively, evaluate by person, and export.

How to print all tasks from a list under Cleaning & maintenance, even filtered, and how every other page gets printed completely.

Create checklist templates for cleaning, show items only when needed, assign templates to tasks, and attach them retroactively.

Group your checklist items by room and use "Photo required" to ask for a photo, without which the task cannot be completed.

What your cleaner sees and gets notified about when a booking is cancelled and their cleaning is cancelled.

Bring in an external cleaning company without the app: its own login in the browser, automatic tasks and adding the company to your units.

What your cleaner sees about the next guests: Answers from the online check-in, booked extras, your note, and which checkboxes you set for it.

Permanent notes per unit, property, or for all units, with photos and automatic translation, which your cleaner sees with every task.

Track supplies per unit with minimum stock; cleaners report shortages from the task, you get a stock alert.

What your cleaner sees under My tasks: My day, requests, taking tasks, starting, marking off checklists, pausing, and completing.

The planning views under Cleaning & Maintenance: Overview with “Needs you”, weekly calendar, list with filters and batch assignment.

How your team reports problems from a task and how you sort them, hand them to your caretaker as a maintenance task and confirm the fix.

What the stars in a completed cleaning task stand for and where you see the average per cleaner.

With the Task planning permission, a cleaner organizes their own team in their units. New tasks can only be created with the Create tasks switch.

Schedule maintenance and other tasks without a date on free days of the unit, and when the person in charge is notified about it.

Why a recurring task only appears on the morning of the date, how you plan 7 to 60 days ahead, and what happens when a person leaves the team.

One guide per apartment with sections, photos, and video link: this is how you train new cleaners, translated into their language.

For logins with several accounts: All accounts in the account switcher, tasks from all accounts with account chips, bell and pushes from all accounts.

When Xentra creates a cleaning task, exceptions per booking, cleaning window, what happens upon cancellation, and how you plan recurring tasks.

Where you enter the amounts per unit and person, from when they apply, how the monthly settlement totals up, and who gets credited for a cleaning.

Pay cleaners per hour instead of per cleaning: Hourly rate with valid-from date, billing based on recorded working time, and tasks without time.

The Cleaning & maintenance section at a glance: Planning, Issues, Admin, how tasks are created, their types and status, and how you edit them.

Who gets a new task, how the pool, the acceptance deadline and stand-ins work and how to enter shifts, vacation and sick days in the roster.

Create owners and managers, assign units, IBAN check, what the master data is used for and when you see the Statements tab.

What cleaners, caretakers, owners and admins receive for their units, where they and you set this and why a cleaner receives nothing.

What your team members can do: the rights grid with No access, View and Edit, "customised", the AI right, and what can never be assigned.

What team members may do with bookings, requests, e-invoices, guest messages, door locks and check-in data, and how you release it.

Create separate logins for cleaners, caretakers, owners, booking managers and admins. What team members cost and how to switch roles.

Where you set the website address that appears at the bottom in the contact area of your booking tool and your guest pages.

Which notifications arrive via push, email, and bell, how you filter by source and unit, and what to do if nothing arrives.

Switch areas of the app on and off, which modules are off by default and what “Coming Soon” means.

Quick search across the entire app with Cmd+K / Ctrl+K, including by booking number, company and phone number.

Your personal referral link and code: what you and your contact get, the terms, and the partner program.

How the onboarding list guides your setup, which steps it shows, and the order in which you move from another system.

Overview of all settings sections (Account, Operations, Connections), what team members see there, and what you find elsewhere.

How you reach the Xentra team (chat with file attachments, email), the knowledge base, and how to book the free onboarding call.

The activity log under Settings shows every change with the login that triggered it, filterable by person, category and period.

How push, bell and email report new guest messages: in your language, with the stay in the title and several messages grouped together.

Create custom fields for each unit, use them as {{unit.feldname}}, maintain a placeholder for all units, and store your WiFi name and password.

Which languages Xentra and the guest pages are available in, how you change the app and invoice language, and whether your guests are addressed informally or formally.

Translate templates, guest pages, descriptions, and custom placeholders, and re-translate after changes: the source language of guest pages.

Download the app and sign in (without Google/Apple), Face ID, push, which pages exist in the app and how you choose quick access.

The master data of a unit: Name, address, guests, bedrooms and beds, type, availability, running costs and description.

Bundle units into location groups for FAQs, templates, automations, team, and filters, and create sub-units with linked availability.

Where you see what has changed in Xentra: the window after a release, the changelog page and news by email.

Why there are sample bookings in your account, how to recognize them, and how to get rid of them.

Switch between light and dark design and what always stays light for guests.

How to set up a hotel with room categories: Categories and rooms, sales mode, upgrades, and pushing to portals.

Where your data is stored (Frankfurt, EU), data processing agreement, AI providers, two-factor verification, rights in the team and data export.

Why Xentra exists and how it differs from a patchwork of individual tools.

Overview: what Xentra can do, who it is for, and how you use it, completely or alongside your PMS.

One plan per unit with all features, optional fees based on usage, current prices on the pricing page.

The company behind Xentra, the founders and how to reach us.

How to get started: create an account, connect sample data or real data, setup with checklist and call, migration in the correct order.

How to connect Minut sensors with Xentra: noise, too many people, and smoke end up in the booking, and you get an alert.

Automatically send a message when a Minut sensor reports noise, a crowd, smoke, or a device issue, and which Minut placeholders you can use for it.