Check-in and guest registration

Which ID details the check-in asks for, why only from foreign guests, what is stored with Stripe Identity and how you collect an ID photo.

In three steps to AVS Direkt: Check municipality and request activation, upload the PDF from the tourism office, and assign the properties to your units.

How you set up AVS Direkt and use the guest registration form, tourist tax, and digital guest card, plus help with "Category invalid" and "Rate not found".

How the guest specifies adults, children, babies, and dogs in the online check-in and what applies when the number of guests differs from the booking.

Set up Feratel, guest card data sharing, schedule, how the guest pays the tourist tax, and how the guest cards reach the guest.

How your municipality activates the Xentra interface at Feratel, with Company Code and email template, and which two numbers you need per unit afterwards.

Show a section of the guest guide only for some units, such as a key box, parking space, or Wi-Fi per apartment in a house with several units.

Offer extra services in the guest guide, show “Your Purchases” and allow online payment or invoice payment.

Show sections of your guest page only from check-in, after completed check-in, or hide them after check-out, even hours or days beforehand.

How you generate the monthly overnight statistics for your municipality in Austria (Statistik Austria, Graz CSV, Vienna VIETour) from your online check-ins.

Why the pricing type is not in the product catalog, where you actually set it, and which default quietly applies otherwise.

Connect Tramino with API key and business address: Guest registration form and tourist tax from online check-in and guest cards via placeholder.

Commission on upsells, online payment or payment by invoice per template, Stripe fees and why you need a fully set up Stripe account.

What online check-in is, where you set it up, what the guest fills out, how they pay, and which template they get.

What a booking's Online check-in tab shows and how to complete check-ins, mark them as external, correct guest data or reset them.

The Report tab: completion rate, payments, split by property and portal, guest registration status and booking list.

All settings of your check-in template: Mandatory information per guest, ID number, number of guests, custom fields, uploads, time windows, and redirect.

AVS Direkt, Feratel, Tramino, WinTOP, or Chekin: which guest registration connection is right for you, where you set it up, and who is responsible for what.

Connect WinTOP/OMS (Reif Systemtechnik): Location ID, HausUniqueId, test and production system, tourist tax mode, and guest registration form PDF.

Create guest guide, assign units, sections, languages, products and payment toggles, send link to guest.

Header image and colours, gallery, map, Contact Footer with Guest-Facing Contact Details, and the preview card in WhatsApp and iMessage.

Services that require approval: set them up, approve or decline a request, automatic payment link and Open again.

Create products, offer them in the online check-in and on the guest page, gear settings, products per unit, and when a product appears on the invoice.

All booked add-ons of your bookings in one list: filters by period, service and status, totals per service and Excel export.

Guest registration through Chekin for countries without a direct connection, like Italy, Spain and Portugal. In Germany you do not need Chekin.

Edit your guest guide with your own AI assistant like Claude via MCP: create sections, revise texts, adjust colors.

Let the AI write your guest guide from a few keywords, with tips from the surrounding area of your units.

View the check-in safely with the preview, run a real test with your own test booking, and remove a test again with Reset or Delete.

Where uploaded IDs, PDFs and the guest's signature are stored and how to download them.

Guests tap "I have checked out" in the guest guide. Where you and your cleaning team see this and how the check-out link is sent by message.

Ask for mobile phone number, arrival time, or requests in the guest guide. This is how you set up questions, and where the answers end up.

Guests save the guest guide to their home screen, use it without internet or print it. What applies and what is not printed.

Which building blocks exist in the guest guide, from check-in and Wi-Fi to FAQ and emergency to weather and recommendations, and how you fill them in.

What guests complete before arrival, confirming mobile number and email, and how you set up the card at the top of the guest guide.

How many guests open your guest guide, what they read, what they search for, and what they do not find. Here is how you read the statistics.