Chekin integration

For properties in Germany you do not need Chekin. Xentra connects the German guest registration form systems directly: AVS Direkt, Tramino Pass and WinTOP, each with tourist tax. There are also direct connections in Austria, Feratel Deskline (for example Tyrol, Salzburg, Carinthia) and AVS. Which one fits your location is described in Guest registration: which connection fits you?.

Chekin is the partner for official guest registration abroad, in countries that Xentra does not connect directly, for example Italy (Alloggiati Web and ISTAT), Spain (SES Hospedajes) and Portugal (AIMA). Xentra builds the Chekin steps into your online check-in; Chekin transmits the data to the authority.

Not for locations with AVS, WinTOP, Feratel or Tramino. Xentra connects these registration systems directly, including tourist tax and guest cards. For Feratel see Feratel Deskline: guest registration, tourist tax and guest cards.

Chekin under Integrations, Guest registration tab

What Chekin takes over

• Police guest registration to the national or regional authority
• Statistical report, where the country requires it (for example ISTAT in Italy)
• Archive of the transmission records in your Chekin account

No identity check. An ID check with a selfie exists in Xentra only via Stripe Identity in your check-in template, see ID data in online check-in: what Xentra stores.

Costs

Chekin is a paid add-on product, charged per month and per activated unit via your Xentra subscription. You only pay for units where guest registration is switched on. You find the current price on the pricing page, and your ongoing costs under Billing, tab “Subscription”, under the add-on products.

Setting up

1. Checkin / Guest Registration, tab Guest registration, under Chekin guest registration click Set up. Or via Integrations, tab Guest registration.
2. Each unit needs an address. If it is missing, add it first under Units.
3. Switch on Enable guest registration, then for the unit click Activate (paid).
4. Connect authority account: in the window that opens, enter the login details of your authority (in Italy, for example, the Alloggiati login details of your Questura). The connection is saved automatically.
5. Xentra syncs new bookings with Chekin every hour; with Sync now it happens immediately.

You still need your check-in template: the Chekin steps run in online check-in, and your own fields are asked afterwards by check-in.

Status in the booking

In the booking, on the Online check-in tab, the Guest registration card shows the status of the police and the statistical report. If Chekin reports an error, for example due to wrong authority login details, the error message appears there. Xentra shows the status the way Chekin reports it back; check your registrations regularly in the Chekin account or the authority portal too.

Good to know

• For units with Chekin, the guest count rule of the template does not apply; Chekin asks the travellers themselves.
• Tourist tax and extra services from check-in continue to run through your Stripe account as usual.
• You can use several connections in the same account, for example AVS for German units and Chekin for Italian units. Each unit, however, reports to exactly one system.
• Disconnect: under Integrations, tab Guest registration. All units are detached; data already transmitted stays with Chekin.

Deadlines and obligations abroad

Deadlines and mandatory details are set by the respective authority; for example, in Italy the Alloggiati registration generally has to happen within 24 hours of arrival. Clarify the rules that apply to you, including for self check-in with a key box, with your local authority. Xentra transmits the data technically, but the reporting obligation remains with you.