Guest guide: Building blocks arrival, Wi-Fi, check-out, FAQ, emergency, weather, and recommendations

A guest guide consists of sections. Besides normal text sections, there are Building blocks: sections with a fixed format that you fill in via fields instead of writing text. They look consistent to the guest and work well on mobile phones.

Add Section

Guest journey → Guest guides → Open guest guide → Content tab → Add Section. A selection opens:

• Create with AI: the AI writes a section based on your description.
• Building blocks: the Empty text section and all building blocks below.
• Question templates: ready-made questions such as "Contact details" and "Requests" (see "Questions to the guest in the guest guide").
• Templates: ready-made texts with placeholders that populate per booking. With Insert, you apply them; with Fill with AI, the AI adapts them to your property.
• Import from another template: sections from another of your guest guides.

You can insert Gallery, Recommendations, Questions to the guest, and Empty text section multiple times, all other building blocks once. If one is already added, it says Already added.

The building blocks: Check-in, Wi-Fi, Check-out, House rules, Recommendations, FAQ, Emergency, Questions to the guest, Weather, Contact, Amenities, Parking, Gallery, Book again, and Occupancy calendar.

Check-in (Arrival)

Numbered Steps with photos, for example from the parking lot to the apartment door. With Show door code, you display the code of a connected lock; the door code card tells the guest in advance when the code will appear. The toggle Show the online check-in button while it is open leads guests to the online check-in until they have completed it.

Wi-Fi

Take from the unit details fills network name and password from the unit. With Show a QR code to connect, the guest connects via camera. When printing, the password appears as dots. If an old Wi-Fi text section mentions a different network than the unit, the editor shows a note with Switch to the unit's Wi-Fi.

Check-out

A Checklist that starts with common items. On the day of departure, the section appears right at the top for the guest as Important today; at the end, the guest taps "I have checked out". Everything about this in "Check-out in the guest guide: Check-out link and 'I have checked out'".

House rules

With Show the house rules from the online check-in and Apply, the placeholder {{house_rules}} replaces your text in all languages. After that, you only maintain the house rules in the online check-in.

FAQ and emergency

• FAQ: Questions and answers. Take from your FAQs copies questions from your AI bot's FAQs.
• Emergency: Show the country's emergency numbers (the country of the unit or a country you select under Country; without a set country for a guest guide for multiple units, the Europe-wide 112), Show your phone number, and your own entries.

Recommendations

Places as cards: address (with Find on map), category, photo, opening hours, website, Google Maps link, distance to the accommodation, and a tip that Write with AI formulates for you. Per place, you can set features: Weather (Sunny weather, Rainy weather, All weather), Difficulty, and Duration. With Show a map with all places, the guest sees all places on a map.

Weather

Shows the weather forecast for the next three days at the location of the unit. For this, the unit needs an address with a map pin. Below that, it says Fits today: with up to three of your recommendations marked for today's weather.

Fill in with AI

In Check-in, Check-out, Recommendations, FAQ, and Emergency, Fill in with AI fills the building block. If there is already content, you choose Replace or Add at the end.

Existing text sections

Your text sections remain as they are. You switch Wi-Fi, Check-in, and Recommendations from text to the building block with Convert to structured view, while the old text is kept as Further notes. An empty building block does not appear to the guest; in your preview, it will say "No entries yet".