Check-out in the guest guide: Check-out link and "I have checked out"

The building block Check-out in your guest guide contains the checklist for departure. At the end of the list, your guest taps I have checked out as soon as they have left the property. You and your cleaner will then know right away.

You can find the building block under Guest journey → Guest guides → open guest guide → tab Content. If it is missing: Add Section → Building blocks → Check-out. The list starts with standard items that you customize.

What your guest sees

• On the day of departure, the check-out section is right at the top of the guest guide, marked as Important today.
• The I have checked out button is available from the day of arrival until the day after departure (in the property time zone).
• If the guest taps multiple times, the time from the first time counts.
• For a booking across multiple units, the guest guide of the main booking confirms the check-out for all units in the group.
• In your preview, you can try out the button; nothing is saved there.

Check-out time and late check-out: Show check-out time in the building block takes the check-out time of the unit, but not rigidly. If the guest has booked an additional service such as "Late Check-out" where a time is set under Shift door access at Access until (departure day), the building block shows this later time. The same applies if you extended the access period of the booking yourself. The service only counts once it applies: after your approval or after payment. If no time is entered for the product, the normal time remains.

Where you see it

• In the booking under Answers from the guest guide, it says "Guest has checked out:" with the time. You see the same line in the inbox in the sidebar of the conversation.
• Your cleaner: If someone is assigned to the open departure cleaning, this person receives the notification Guest has checked out on the first tap (bell and push, depending on their push setting for tasks). The note also appears in their task. For this to work, they must be allowed to see the departure in the visible booking data. The note does not appear for preparations.

Send the check-out link by message

The placeholder {{guest_page_checkout_link}} (in the placeholder menu Guest guide: check-out) is a link to the guest guide that opens directly at check-out, with the list and "I have checked out".

The fastest way is in the editor: Under the check-out list, you will find Send the check-out list by message. With Create the "Before departure" template, Xentra creates a ready-made message template with this link. This is only the template; nothing is sent with it yet. Here is how it is sent out:

1. Messaging & AI Bot → Automations → New Automation.
2. Select the template Before departure.
3. Set the time to 1 day before departure, for example 18:00, and turn on the automation.

If you already have a template with the check-out link, the editor shows "You already have a template with the check-out link." instead.

All building blocks of the guest guide are explained in "Guest guide: Arrival, Wi-Fi, check-out, FAQ, emergency, weather, and recommendations building blocks".