Questions for the guest in the guest guide

With the Questions for the guest building block, you ask directly in the guest guide for what you are still missing, for example the mobile phone number, the estimated arrival time, or whether a baby crib is needed. Almost every guest opens the guest guide before arrival, which is why the answers usually arrive in time.

Create questions

1. Guest journey → Guest guides → Open guest guide → Content tab → Add Section.
2. Under Question templates, you choose a ready-made template:
   • Contact details: Mobile phone number (only asked if missing in the booking) and estimated arrival time.
   • Requests: Baby crib, early check-in, and "Anything else?". Or under Building blocks, you take the empty Questions for the guest building block for your own questions.
3. Customize questions and Save.

You can have several question sections in one guest guide. Answer types include text, long text, phone, email, number, date, time, yes/no, selection, Multiple choice (multiple checkboxes, optionally with minimum and maximum), and a checkbox for consent. The guest cannot upload files or sign here, that is what the online check-in is for.

Settings

• Link with booking field: connects a question with the phone number, email, or arrival time of the booking.
• Only ask if missing: If the booking already has a value, the guest does not see the question.
• Notify me about new answers (on unless you turn it off): via bell and push notification. You turn on the email for this under Settings → Notifications. The notification does not contain the answers themselves.
• When everything is answered: show a short thank you or hide the section.

The guest guide does not ask answered questions again.

What happens to the answers

• Mobile phone number: It is saved on the booking as Second number (from the guest guide). The number from your PMS remains unchanged. If a number is missing in the booking, WhatsApp and SMS go to the second number.
• Email: It only fills an empty email in the booking, an existing one is never overwritten.
• Arrival time: info only. Check-in time, door code, and the placeholder {{arrival_time}} remain unchanged.

Where you see the answers

In the booking on the Answers from the guest guide card and in the inbox in the sidebar of the conversation. There, accepted values state "Saved as second number" or "Added to the booking". Team members see the answers if they have the permission for guest pages.

Open questions on the map at the top

Before arrival, the map at the top of the guest guide shows a button with the number of questions still open. If you use the "Your arrival" building block, the line is called Steps before arrival. You can set this in the Content tab → building block Map. "Your arrival" already asks for mobile phone number, email, and arrival time itself, so a separate "Contact details" section is not necessary then. More on this in "Guest guide: the "Your arrival" building block".