Agoda and Feratel: Messages to guests are sent by email
Why you write to guests by email for Agoda and Feratel bookings via the channel manager and what happens to your automations.
Updated on November 11, 2026
Agoda and Feratel do not offer messaging via the channel manager. For bookings that come through the channel manager from Agoda or Feratel, you therefore write to the guest by email: In the inbox and in the chat of the booking, Email is selected as the delivery method instead of Channex, and a yellow note explains this. For Agoda, the message goes to the address that Agoda forwards for the guest (ends in @agoda-messaging.com). This refers to Feratel as a booking portal, not guest registration via Feratel Deskline.
Automations with the channel Channex are also sent out by email for these bookings, provided a guest email address is available. You do not need to change the automation.
If an Agoda booking comes through another system (for example Smoobu), the message continues to run through this system.
For an Agoda booking, the inbox shows the yellow note and Email as the delivery method.