Trial period and account deletion
How long the trial period runs, that choosing a plan early costs no trial days, what happens after it ends and how to have your Xentra account deleted.
Updated on October 19, 2026
Trial period
The trial period runs for 7 days from the day you register. You do not need to cancel anything; it ends by itself.
The display “Free trial period: X days left” counts from your registration day. On the sixth day it therefore says “1 day left”, which is not an error.
Plan selection under Billing with coupon code, Free Trial and Pro
Choosing a plan during the trial costs you no trial days. If you take out the subscription before the 7 days are over, the trial period still runs to its end, and the first invoice only comes after that.
Once the trial period has ended, access is locked, but no data is deleted. To keep working, choose a plan in the browser under Open billing. In the mobile app a subscription cannot be taken out, because of the App Store rules. More on this in “Access locked: trial expired or payment failed”.
Delete account
There is no button in the app to delete your Xentra account. You request the deletion by email to hello@support.myxentra.com.
If you are still in the trial period, you do not need to cancel anything for this: the trial period ends by itself after 7 days, and as long as you do not choose a plan, nothing is billed.