Refunds: paying back a whole payment or a single item

Whatever a guest paid through Xentra (tourist tax, booked extras, fees) you refund right in the booking: tab "Details", card "Refunds". In the "Online check-in" tab under "Booked services" you only see the services, there is no refund button there.

Refunding one item or a partial amount

The "Refunds" card lists each item of the payment separately. The round arrow icon next to an item refunds exactly that item, for example just the parking space. With "Refund partial amount" you pay back a free amount.

Good to know

Only our support can refund the insurance.
Do not refund in the Stripe dashboard, otherwise the refund is missing in Xentra and on the payout receipt.
Only the main account and Team-Admins see the card.

Where the money shows up afterwards and how refunds appear on the receipt: see Where your guests' money ends up: payouts and receipts.

Change, cancel or credit an issued invoice

What can still be changed on a final invoice, how the payment link reaches the guest, and how to cancel or create a partial credit note.

Deposit by bank transfer: request, receive, settle

Fixed deposit for long stays and companies: request by bank transfer, mark as received, and settle with deductions after departure.

Owner settlement: month-end close, SEPA file and expenses

Send all owner statements of a month at once, download them as a ZIP, pay out by SEPA batch transfer and approve expenses.

Incoming Invoices: Upload receipts and DATEV export

Upload and extract receipts, detect duplicates, and export them for your tax advisor as a DATEV file, Excel, or CSV.

Refunding one item or a partial amount

Good to know

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