Rating cleanings: Quality Rating and Staff performance
What the stars in a completed cleaning task stand for and where you see the average per cleaner.
Updated on November 14, 2026
With the Quality Rating, you rate the work of your cleaner. It says nothing about how the guests left the unit.
How you rate a cleaning
Open a completed task under Cleaning & maintenance. Under Quality Rating, you award 1 to 5 stars and can add a note. The rating only appears once the task is completed, and only for you and team members who are allowed to edit tasks.
The average per person
In the overview of Cleaning & maintenance, the Staff performance card shows the last 90 days for each person: completed tasks, the average of their ratings, working time, how often they were on time, and reported problems.
And the condition of the unit?
How the unit was left does not belong in the rating. Your cleaner reports this directly in the task via Report a problem, for example as heavy dirt or as damage. How you process these reports: see Processing issues from cleaning.