Team and cleaning
Articles: 28
- Record and evaluate working hours (Time Tracking)
How your team records working hours, how you enter and correct times retroactively, evaluate by person, and export.
- Print task list
How to print all tasks from a list under Cleaning & maintenance, even filtered, and how every other page gets printed completely.
- Checklist templates for cleaning
Create checklist templates for cleaning, show items only when needed, assign templates to tasks, and attach them retroactively.
- Checklists: groups and photo as proof
Group your checklist items by room and use "Photo required" to ask for a photo, without which the task cannot be completed.
- Cancelled cleanings (cleaners)
What your cleaner sees and gets notified about when a booking is cancelled and their cleaning is cancelled.
- Connect an external cleaning company (without the app)
Bring in an external cleaning company without the app: its own login in the browser, automatic tasks and adding the company to your units.
- For the next guests: Check-in answers in the cleaning task
What your cleaner sees about the next guests: Answers from the online check-in, booked extras, your note, and which checkboxes you set for it.
- Notes for cleaning: access, trash, special features
Permanent notes per unit, property, or for all units, with photos and automatic translation, which your cleaner sees with every task.
- Inventory: Stock per unit and restocking
Track supplies per unit with minimum stock; cleaners report shortages from the task, you get a stock alert.
- My day: How your cleaner works with Xentra
What your cleaner sees under My tasks: My day, requests, taking tasks, starting, marking off checklists, pausing, and completing.
- Planning: Overview, Calendar and List
The planning views under Cleaning & Maintenance: Overview with “Needs you”, weekly calendar, list with filters and batch assignment.
- Handling problems from cleaning
How your team reports problems from a task and how you sort them, hand them to your caretaker as a maintenance task and confirm the fix.
- Rating cleanings: Quality Rating and Staff performance
What the stars in a completed cleaning task stand for and where you see the average per cleaner.
- Cleaning lead: plan and assign tasks
With the Task planning permission, a cleaner organizes their own team in their units. New tasks can only be created with the Create tasks switch.
- Schedule repairs: free days per unit
Schedule maintenance and other tasks without a date on free days of the unit, and when the person in charge is notified about it.
- Recurring tasks: when they appear in the calendar
Why a recurring task only appears on the morning of the date, how you plan 7 to 60 days ahead, and what happens when a person leaves the team.
- Apartment guides: Instruction per apartment for cleaners
One guide per apartment with sections, photos, and video link: this is how you train new cleaners, translated into their language.
- Several accounts: "All accounts"
For logins with several accounts: All accounts in the account switcher, tasks from all accounts with account chips, bell and pushes from all accounts.
- How cleaning tasks are created: bookings, recurring rules, cancellation
When Xentra creates a cleaning task, exceptions per booking, cleaning window, what happens upon cancellation, and how you plan recurring tasks.
- Paying cleaners: Pay per unit and monthly settlement
Where you enter the amounts per unit and person, from when they apply, how the monthly settlement totals up, and who gets credited for a cleaning.
- Paying cleaners by the hour: Hourly rate and monthly statement
Pay cleaners per hour instead of per cleaning: Hourly rate with valid-from date, billing based on recorded working time, and tasks without time.
- Cleaning & maintenance: Tasks overview
The Cleaning & maintenance section at a glance: Planning, Issues, Admin, how tasks are created, their types and status, and how you edit them.
- Assigning tasks: deputies, pool and duty roster
Who gets a new task, how the pool, the acceptance deadline and stand-ins work and how to enter shifts, vacation and sick days in the roster.
- Owners & managers: master data and statements overview
Create owners and managers, assign units, IBAN check, what the master data is used for and when you see the Statements tab.
- Notifications for team members
What cleaners, caretakers, owners and admins receive for their units, where they and you set this and why a cleaner receives nothing.
- Team rights: Template, rights grid and "customised"
What your team members can do: the rights grid with No access, View and Edit, "customised", the AI right, and what can never be assigned.
- Team members day to day: bookings, messages, locks and check-in data
What team members may do with bookings, requests, e-invoices, guest messages, door locks and check-in data, and how you release it.
- Team & additional users: own logins for your team
Create separate logins for cleaners, caretakers, owners, booking managers and admins. What team members cost and how to switch roles.