Smoobu import: what comes along and what does not

Your booking history comes along: the import fetches your Smoobu bookings up to five years back and one year in advance, each with price and, as far as Smoobu delivers it, commission. This means evaluations also calculate retrospectively, not just from the start of your subscription; you enter your costs in Xentra yourself for this. In addition, properties, placeholders, and the message history of your guests are imported.

What does not come along:

• the division into house and apartments: If you created an entire house and the apartments inside it as linked units in Smoobu, this link does not come along. Until you select the house in Xentra for each apartment under Edit Unit, "Parent unit", a booking of the entire house does not block the apartments, and vice versa. Therefore, assign them before you connect the portals.
• your daily rates: your price calendar in Xentra remains empty until you enter prices under Prices or connect PriceLabs directly to Xentra. Upon request, our team will take over the Smoobu daily rates once, together with the minimum stay per day. Seasonal price rules do not come along as rules, only the values per day. Availability from Smoobu is not taken over: blocked in Xentra is what was imported as a booking or block.
• pet fee, surcharge per guest, and guests in the base price: you enter these yourself under Prices, Settings tab.
• the final cleaning: also under Prices, Settings tab. With "Copy to others", you copy the values of one apartment to other selected apartments, section by section.
• minimum stays, unless you have the team take them over along with the daily rates. Booking.com sometimes removes weekly and monthly rates itself when disconnecting the old channel manager; you enter them again afterwards via bulk edit.
• message templates and automations: Xentra never reads them via the Smoobu interface. You set them up anew once, under Messaging & AI Bot → Automations. Until then, only the three standard automations run that every account has from the beginning: two reminders before arrival and the confirmation after check-in.
• invoices, guest guides, and Smoobu's own evaluations: download what you want to keep before you cancel.

Plan this firmly into the transition, ideally before you cancel the old system.

Bridge for the guest guide: For every imported booking, Xentra saves the link to your existing Smoobu guest guide. You can put it as a placeholder {{smoobu_guest_guide_link}} into a message as long as your new guest guide is not ready yet. In the placeholder catalog, it is only listed as long as the Smoobu connection exists.

Open remaining payments from your old payment tool

For bookings imported from Smoobu, Xentra sends no payment request, neither for the deposit nor for the balance. This also applies if the guest has already paid the deposit via another tool, for example ChargeAutomation. As a result, there are no duplicate requests, but nobody automatically collects the balance either. You send the open amount to the guest as a payment link: open booking, "Details" tab, "Payment links" card, "Create payment link", enter amount and purpose, "Create link" (see Payment link with custom amount from the booking).

How the whole transition works: see Replacing Smoobu: Xentra as a complete PMS.