Connect Stripe account: Setup, status, and what does not work without a completed account

So that your guests can pay online (in the check-in, in the guest guide, and in the booking tool), you connect a Stripe account with Xentra. The money lands on this account and from there on your bank account, see Where your guests' money lands: Payouts and receipts.

How to connect your account

1. Go to settings, area "Payments", card "Stripe accounts".
2. Under "Country of your Stripe account", select the country. Attention: "The country cannot be changed after connecting with Stripe." With the country, the currency in which Stripe pays out to you is also fixed.
3. Click "Connect with Stripe". Stripe opens in a new tab. Fill out the form there to the end and submit it.
4. Back in Xentra, the card shows the status. If nothing has happened yet, you fetch it via the menu with the three dots, "Check status with Stripe".

If you already had a Stripe account with another software, you still create a new one: A Stripe Express account always belongs to the platform that created it.

What the status means

Every account is listed as its own row with a label:

• "Setup incomplete": The form at Stripe has not been submitted completely yet. With "Continue setup", you continue where you left off.
• "Active": Stripe has enabled payments. "Stripe dashboard" opens your account at Stripe. If it is your only account, it says "Receives all payments" and the label "Main account".
• "Restricted": The form is submitted, but Stripe has blocked payments or payouts. Below the account it shows what is affected, for example "Receiving payments: Active · Payouts: Restricted". What Stripe still needs (usually a proof or an information), you can see in the "Stripe dashboard"; via the three dots you also get back into the form with "Continue setup".

In the menu with the three dots, there are also "Copy account ID" and "Disconnect". If you have multiple Stripe accounts, you only disconnect the main account when the others are archived.

When Stripe pays out in a different currency

If your Stripe account pays out in a different currency than your guests pay in Xentra (for example a Swiss account with prices in euros), the card shows a notice after connecting: Stripe then converts every payout and charges a conversion fee for it. Because the country can no longer be changed, select it appropriately from the start.

What does not work without a completed account

Collecting money only works once Stripe has enabled payments and payouts. Until then:

• the online check-in does not offer card payment,
• Xentra does not hold a deposit,
• guests cannot pay tourist tax and extra services online,
• the booking tool declines online payment ("Online payment is currently unavailable").

The item "Set up Stripe Connect" in your onboarding list is also only checked off once the setup at Stripe is completed.

Payments of individual units to a different account: see Multiple Stripe accounts: Assign units.