Group with different travel periods: tourist tax and guest registration form

When not all guests stay the same length

The online check-in has exactly one travel period: that of the booking. Xentra calculates the tourist tax for all registered persons with this period, and with AVS Direct the arrival and departure of the booking go to AVS for each accompanying person. With 4 people and 4 nights, that is therefore 4 × 4 nights, even if two of the guests only stay 3 nights.

The guest cannot enter their own period per person in the check-in form.

How to correct it with AVS Direct

Have the group complete the online check-in fully, as normal. You then adjust the travel data per person on the booking:

1. Open the booking, tab “Online Check-in”.
2. Go to the card “AVS Direct Registration Form”.
3. Click “Edit”. Each person then has their own field for “Arrival” and “Departure”.
4. Enter the deviating data and click “Send to AVS”.

The correction goes to AVS, and the guest contribution is recalculated there for this person. You do not have to reset the check-in or have the guest fill it in again. If the guest has already paid more than is now due, you refund the difference via the card “Refunds” in the booking.

One person is missing completely

If someone joins only after the check-in, you also do not need a new check-in. In the same card, add the person via “Add companion”. First name, surname and date of birth are required; Xentra determines the category from the date of birth. With “Add & send to AVS”, they go to AVS, and the tourist tax is adjusted. This works as soon as the guest registration form has been transmitted to AVS successfully. Repeat the step for each additional person.

Without AVS Direct

Without a registration office, Xentra also calculates the tourist tax with the period of the booking. If part of the group stays shorter, refund the tourist tax paid in excess via the card “Refunds”, see Refunds: refund the whole payment or an individual item.