Retention of your messages (18 months)

Messages about your bookings are kept for 18 months. We delete older messages regularly. Messages with attachments are kept.

Resolved conversations in the inbox

What this means for you:

For bookings more than 18 months old, the message history in the inbox and in the booking is empty or incomplete.
In the CRM, you only see the messages of the last 18 months for regular guests.
The search in the inbox no longer finds words from older conversations. Searching by name, phone number or booking number still works.
Your bookings and invoices remain fully intact.

WhatsApp templates: links as buttons

How to add links like check-in, door opening or guest guide as a button in a Meta template and see in the history what reached the guest.

Setting up automations: channel, fallback, filters and catch-up

Recipient, channel and fallback, template and properties, the filters under "For which bookings?" and catching up on missed send times.

Automations: extra service booked and fixed recipients

The trigger “When an extra service is booked”: only for certain services, damage waiver, triggering again, and messages to fixed addresses in the message history.

Copy an automation

How to copy an existing automation with all settings. The copy starts paused so that no guest receives a message twice.

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