Connect iLoca Hotel

With the iLoca integration, your bookings from iLoca Hotel come to Xentra, guest messages run through the Xentra inbox, and Xentra writes values like check-in link or door code as custom fields to the iLoca booking. iLoca Hotel is available in the Pro plan and in the trial phase, not in the Basic plan.

Connect

1. Open PMS & iCal and click Connect for iLoca Hotel.
2. Enter the API Key from iLoca, optionally a connection name.
3. "Test connection", then "Save connection".
4. Under "Property mapping", assign each iLoca property to a Xentra unit or import it as a new unit; "Import all" takes all unassigned ones at once, "Refresh" fetches newly created properties.

Enter real-time webhook in iLoca

So that bookings arrive immediately, you enter the webhook yourself in iLoca under Settings → General → API → Webhooks. The values are in the Xentra dialog in the "Real-time webhook" section, each with a copy button: the Webhook URL, as Auth Type "Bearer" and the Bearer Token. The token belongs to your account; do not pass it on.

Next to it, a dot shows when a webhook last arrived: "Never received", green under an hour, yellow under 24 hours, otherwise red. Even without a webhook, no bookings are lost: Xentra fetches bookings hourly and messages every 15 minutes from iLoca, just not immediately.

Messages

Guest messages run in both directions. iLoca only accepts messages for bookings from Booking.com or Airbnb, because only these have a portal chat. You write to guests with direct or website bookings via email, SMS, or WhatsApp.

Values back to iLoca

Xentra writes placeholder values as custom fields to the iLoca booking. In an iLoca template, you read them as [booking.customfield.<name>]. Only single line values work. How you create the rules for this: see Use placeholders in your own PMS (PMS field rules).

What iLoca can do compared to other PMS: see PMS integrations: what each PMS can do.