Monteurzimmer.de: Accepting inquiries in Xentra

Monteurzimmer.de does not accept bookings. The guest sends you a non-binding inquiry there, and the portal forwards it by email. If this email goes to your Xentra address, it automatically becomes an open inquiry under Bookings, Inquiries. You reply, confirm, or decline, all within Xentra.

Setup

1. Open Integrations and there Inquiry portals (Monteurzimmer.de).
2. Copy your Xentra address (…@host.myxentra.com). If you do not have one yet, create it under Settings, Messaging.
3. Enter the address on Monteurzimmer.de in the landlord area as the email address for inquiries.
4. Optional: Enter the iCal export address of your unit on Monteurzimmer.de (under Integrations, iCal, Export) so the portal knows your booked days.
5. Optional: Enter your booking link for direct bookings on Monteurzimmer.de. You can find it on the same page. Bookings made through it show "Via Monteurzimmer.de" in Xentra.

How an inquiry works

1. The inquiry arrives. Xentra extracts period, number of guests, name, phone, and the guest message from the email and creates an open inquiry. You get a notification.
2. First time: Assign listing. The email only mentions your listing, not your unit. Select the matching unit in the inquiry, or assign the listing under Integrations, Inquiry portals at Your listings. After that, all further inquiries for this listing arrive with the correct unit right away.
3. Reply. Write in the inquiry history. Your answer lands in the Monteurzimmer.de chat with the guest, and their follow up questions return to the same history.
4. Confirm. Click on Confirm. The Total price is calculated from your prices for this unit and these days, including cleaning, and can be adjusted. You can send a confirmation to the guest and use Start the automations a new booking gets to send your check-in link, for example. If the dates are now occupied, Xentra tells you before anything happens.
5. Or decline. With Decline inquiry, you can send a short decline message to the guest if you wish.

After confirmation, the inquiry becomes a normal booking: It appears in the calendar, generates the cleaning task, and is marked as occupied in the iCal export.

Settings worth checking out

• Hold the dates when you reply (under Integrations, Inquiry portals): When you reply to an inquiry, Xentra blocks the requested dates for the selected time in your calendar, on your channels, and in the iCal export. Every additional reply extends this. After that, Xentra releases the dates automatically. You can release them earlier under Bookings, Inquiries using Release.
• Messaging Bot (under Messaging, Messaging Bot, setting Inquiries from Monteurzimmer.de):
  • Drafts only (default): The bot drafts a suggestion with availability and price for every inquiry. It is only sent when you send it.
  • Send automatically: The bot replies directly, at most three times per inquiry per day. It never confirms a booking itself.
  • Do not answer: You reply yourself.

Good to know

• Payment: Worker guests usually pay by bank transfer. Therefore, with the first inquiry, Xentra adds Monteurzimmer.de to the channels where you collect payment yourself, and your automatic invoices show the stay as open. You can change this under Invoices, payment status per booking channel.
• Company invoice: The prefilled confirmation asks for company name and billing address. Enter only one email address for the guest, not two.
• No PMS sync: If you use a PMS, the confirmed booking is not transferred there. Block the dates in the PMS as well.
• Do not connect calendars twice: If you additionally import the Monteurzimmer.de calendar via iCal, an inquiry can show up as a second, empty reservation. Use the inquiry route for Monteurzimmer.de and only provide the export of your unit to the portal.
• Other portals: Monteurzimmer.de is recognized automatically. Inquiries from other portals land in the inbox under Unassigned. There you convert them with Create as inquiry.

If an inquiry does not arrive or Confirm is grayed out, Inquiries do not arrive will help you.