Link preview in WhatsApp, iMessage and similar apps
Which preview card guests see when you share a Xentra link or your website, and why old links show the old card.
Updated on October 19, 2026
If you send a guest a link (guest guide, online check-in, access page, invoice, payment, booking page) or share your website, WhatsApp, iMessage, Telegram and Slack show a preview card with your accommodation instead of Xentra:
- Title: name of the unit and the type of link, in the guest's language
- Line below: your name and the place
- Image: the unit's photo, otherwise your logo
You don't need to set anything for this. This applies with and without your own domain. For your website, the card comes from the details of that page, i.e. the title, description and image you set in the website editor.
When the card shows less
If a link is password-protected, deactivated or expired, the card shows only your name, never the unit or photo. This is always the case for payment links.
Old links still show the Xentra card
WhatsApp stores the card per link. A link you sent earlier may therefore still show the old card. Newly sent links get your accommodation's card.
The photo is wrong
The image comes from the photos of the unit under Units; if the unit has no photo, the card shows your logo from the profile. Change it there; newly sent links then show the new image.